RETURN POLICY

30-Day Satisfaction Guarantee

We stand behind the quality of our handcrafted ceramic coffee cups. If you're not completely satisfied with your purchase, we'll make it right.

Return Process

1. 1.Contact our customer service team within 30 days of delivery
2. 2.We'll provide you with a return authorization and shipping instructions
3. 3.Ship the product back to us (we'll cover return shipping costs)
4. 4.Once we receive the return, we'll process your refund or replacement

Conditions

• • Returns must be initiated within 30 days of delivery
• • Cups must be in original packaging and unused for full refund
• • Used cups in good condition may be eligible for partial refund or exchange
• • Artisan Reserve custom pieces may have different return terms
• • Damaged items must be reported within 7 days of delivery